Agents Models Skills Memory Bots Evaluations Guides Submit a resource

MIT · Bots

Tiledesk

Open-source customer support and AI agent builder with human-in-the-loop workflows.

GitHub Open repository

0.4K stars 0.1K forks MIT license 2026-06-09 verified

bash

$# Tiledesk

$pip install tiledesk

$npx tiledesk --help

Open source

Overview

What is Tiledesk?

Tiledesk is an open-source platform for building customer support chatbots and LLM-powered agents. It combines live chat, AI automation, and human-in-the-loop escalation for support teams.

Support workflow focus

Tiledesk is built around chat, support, and customer service use cases.

Support agents need conversation history, escalation, and operational controls.

Human-in-the-loop escalation

The platform supports human handoff when automation is not enough.

Handoff keeps automation useful without pretending the bot can solve every case.

Open-source components

Core server and dashboard repositories are available on GitHub.

Teams can inspect, self-host, and adapt the platform to their support stack.

Use cases

What teams use it for

Customer support bots

Build chat agents that answer common support questions and escalate complex cases.

Live chat plus AI

Combine human operators with AI-assisted triage and response.

Self-hosted support automation

Evaluate open-source deployment instead of starting with a closed support automation suite.

Ecosystem

Tags & capabilities

botopen sourcemessagingopen source

Comparison

How it stacks up

When to choose Tiledesk

Compare it with nearby bots by looking at hosting model, integration surface, license, and whether the official docs show the workflow you need.

FAQ

Questions

Is Tiledesk open source?

Yes. The server and dashboard repositories are available on GitHub under MIT license metadata.

Who should use Tiledesk?

Support teams that want an open-source AI chatbot platform with live chat and escalation.