{
  "schema_version": "openagent.agent_resource_packet.v1",
  "id": "res_tiledesk",
  "slug": "tiledesk",
  "name": "Tiledesk",
  "canonical_url": "https://www.openagent.bot/bots/tiledesk",
  "category": "bots",
  "resource_type": "bot",
  "summary": "Tiledesk is an open-source platform for building customer support chatbots and LLM-powered agents. It combines live chat, AI automation, and human-in-the-loop escalation for support teams.",
  "capabilities": [
    "messaging"
  ],
  "constraints": [
    "open-source"
  ],
  "scenarios": [
    "chatbot"
  ],
  "deployment_modes": [
    "cloud"
  ],
  "interfaces": [
    "repo"
  ],
  "integrations": [],
  "permission_surface": [
    "shell/files",
    "messages"
  ],
  "risk_level": "elevated",
  "source_confidence": "high",
  "recommended_workflows": [
    "Browser automation",
    "Coding agent workflow"
  ],
  "avoid_when": [
    "Teams building low-level agent frameworks",
    "Users who only need a local CLI coding assistant"
  ],
  "primary_actions": [
    "Inspect repository",
    "Open Homepage",
    "Inspect repository"
  ],
  "evidence_urls": [
    "https://github.com/Tiledesk/tiledesk-server",
    "https://www.tiledesk.com",
    "https://github.com/Tiledesk/tiledesk-dashboard"
  ],
  "last_verified_at": "2026-06-09",
  "machine_readable": {
    "json_url": "https://www.openagent.bot/bots/tiledesk.json",
    "markdown_url": "https://www.openagent.bot/bots/tiledesk.md",
    "agent_json_url": "https://www.openagent.bot/bots/tiledesk.agent.json"
  }
}