# Tiledesk

Open-source customer support and AI agent builder with human-in-the-loop workflows.

## Agent Decision Summary
- Risk level: elevated
- Source confidence: high
- Recommended workflows: Browser automation, Coding agent workflow
- Permission surface: shell/files, messages
- Agent JSON: https://www.openagent.bot/bots/tiledesk.agent.json

## Summary
Tiledesk is an open-source platform for building customer support chatbots and LLM-powered agents. It combines live chat, AI automation, and human-in-the-loop escalation for support teams.


## Guide
Tiledesk is an open-source platform for customer support bots and LLM-powered agents.

### What it is
It combines chatbot automation, live chat, and human-in-the-loop escalation.

### Why it matters
Support automation works best when the bot has a clear route to a human operator.

### How it works
Evaluate Tiledesk by deploying a small support flow, then testing escalation, analytics, and knowledge-source updates.


### FAQ
- Is Tiledesk open source?
  - Yes. The server and dashboard repositories are available on GitHub under MIT license metadata.
- Who should use Tiledesk?
  - Support teams that want an open-source AI chatbot platform with live chat and escalation.
## What It Does
It combines chatbot automation, live chat, and human-in-the-loop escalation.

## How To Evaluate
Evaluate Tiledesk by deploying a small support flow, then testing escalation, analytics, and knowledge-source updates.

## Why It Matters
Many agent products need a handoff path when automation fails. Tiledesk matters because it treats AI agents and human support as parts of the same workflow.


## Best For
- Support teams evaluating open-source chatbot platforms
- Teams that need human-in-the-loop escalation
- Builders comparing agent builders for customer service workflows

## Not For
- Teams building low-level agent frameworks
- Users who only need a local CLI coding assistant

## What It Actually Does
- Support workflow focus: Tiledesk is built around chat, support, and customer service use cases.
  - Why it matters: Support agents need conversation history, escalation, and operational controls.
- Human-in-the-loop escalation: The platform supports human handoff when automation is not enough.
  - Why it matters: Handoff keeps automation useful without pretending the bot can solve every case.
- Open-source components: Core server and dashboard repositories are available on GitHub.
  - Why it matters: Teams can inspect, self-host, and adapt the platform to their support stack.

## Typical Use Cases
- Customer support bots: Build chat agents that answer common support questions and escalate complex cases.
- Live chat plus AI: Combine human operators with AI-assisted triage and response.
- Self-hosted support automation: Evaluate open-source deployment instead of starting with a closed support automation suite.

## How It Compares
- When to choose Tiledesk: Compare it with nearby bots by looking at hosting model, integration surface, license, and whether the official docs show the workflow you need.

## Fit Matrix
- Browser automation: strong. Tiledesk has multiple signals for browser automation, including matching tags, capabilities, category, or positioning. Required check: Run one non-sensitive website task and inspect clicks, waits, retries, and changed URLs.
- Coding agent workflow: strong. Tiledesk has multiple signals for coding agent workflow, including matching tags, capabilities, category, or positioning. Required check: Run a small repository change and inspect the diff, tests, and rollback path.
- Evaluation and observability: partial. Tiledesk has at least one signal for evaluation and observability, but should be checked against a real task before adoption. Required check: Add one repeatable test case and confirm results can run again in review or CI.
- Local or private AI stack: partial. Tiledesk has at least one signal for local or private ai stack, but should be checked against a real task before adoption. Required check: Verify hardware requirements, data path, storage, and whether all calls stay in your environment.
- Reusable skill workflow: partial. Tiledesk has at least one signal for reusable skill workflow, but should be checked against a real task before adoption. Required check: Run one skill end to end and check whether it produces evidence or structured output.
- Connector or protocol layer: weak. Tiledesk is not primarily positioned for connector or protocol layer in the current metadata. Required check: Connect one low-risk service, then inspect schemas, auth scope, errors, and logs.

## Evidence
- verified: Tiledesk is listed as open source. Source: License metadata: MIT
- verified: Tiledesk has a recorded GitHub repository: Tiledesk/tiledesk-server. Source: Resource facts and GitHub source link.
- inferred: Tiledesk supports these recorded deployment modes: cloud. Source: OpenAgent decision signal metadata.
- inferred: Tiledesk is tagged with messaging capabilities. Source: OpenAgent capability taxonomy.

## Missing Checks
- Dedicated docs link is missing.
- Repository freshness has not been recorded.

## Next Actions
- Inspect repository: https://github.com/Tiledesk/tiledesk-server
- Open Homepage: https://www.tiledesk.com
- Inspect repository: https://github.com/Tiledesk/tiledesk-dashboard

## Facts
- Category: bots
- Resource type: bot
- Open source: yes
- License: MIT
- Last verified: 2026-06-09
- GitHub repo: Tiledesk/tiledesk-server
- GitHub stars: 382

## Capabilities
- messaging

## Structured Use Case Tags
- chatbot

## Getting Started
- Open the server repository: https://github.com/Tiledesk/tiledesk-server
- Open the dashboard repository: https://github.com/Tiledesk/tiledesk-dashboard
- Visit the project website: https://www.tiledesk.com

## Links
- GitHub: https://github.com/Tiledesk/tiledesk-server
- Homepage: https://www.tiledesk.com
- Source: https://github.com/Tiledesk/tiledesk-dashboard

## Structured Outputs
- JSON: https://www.openagent.bot/bots/tiledesk.json
- Markdown: https://www.openagent.bot/bots/tiledesk.md
- Agent JSON: https://www.openagent.bot/bots/tiledesk.agent.json
- Canonical: https://www.openagent.bot/bots/tiledesk