{
  "schema_version": "openagent.resource.v1",
  "id": "res_tiledesk",
  "slug": "tiledesk",
  "status": "published",
  "identity": {
    "name": "Tiledesk",
    "one_liner": "Open-source customer support and AI agent builder with human-in-the-loop workflows.",
    "short_description": "Tiledesk is an open-source platform for building customer support chatbots and LLM-powered agents. It combines live chat, AI automation, and human-in-the-loop escalation for support teams."
  },
  "classification": {
    "resource_type": "bot",
    "primary_category": "bots",
    "subcategories": [
      "chatbot",
      "customer-support",
      "human-in-the-loop",
      "agent-builder"
    ]
  },
  "positioning": {
    "why_it_matters": "Many agent products need a handoff path when automation fails. Tiledesk matters because it treats AI agents and human support as parts of the same workflow.",
    "best_for": [
      "Support teams evaluating open-source chatbot platforms",
      "Teams that need human-in-the-loop escalation",
      "Builders comparing agent builders for customer service workflows"
    ],
    "not_for": [
      "Teams building low-level agent frameworks",
      "Users who only need a local CLI coding assistant"
    ],
    "use_cases": [
      "chatbot"
    ],
    "target_audience": [
      "developer",
      "agent_builder"
    ],
    "maturity": "active"
  },
  "decision_signals": {
    "deployment_modes": [
      "cloud"
    ],
    "open_source": true,
    "local_first": false,
    "self_hostable": false,
    "has_api": false,
    "has_gui": false,
    "supports_mcp": false,
    "supports_docker": false
  },
  "facts": {
    "license": "MIT",
    "pricing_model": "open_source",
    "github_stars": 382,
    "github_forks": 147,
    "github_repo_full_name": "Tiledesk/tiledesk-server",
    "last_verified_at": "2026-06-09"
  },
  "capabilities": {
    "core_capabilities": [
      "messaging"
    ],
    "interfaces": [
      "repo"
    ]
  },
  "links": {
    "primary_url": "https://github.com/Tiledesk/tiledesk-server",
    "items": [
      {
        "type": "github",
        "label": "GitHub",
        "url": "https://github.com/Tiledesk/tiledesk-server"
      },
      {
        "type": "homepage",
        "label": "Homepage",
        "url": "https://www.tiledesk.com"
      },
      {
        "type": "github",
        "label": "Source",
        "url": "https://github.com/Tiledesk/tiledesk-dashboard"
      }
    ]
  },
  "media": {
    "thumbnail_url": "https://github.com/Tiledesk.png",
    "og_image_url": "https://github.com/Tiledesk.png",
    "thumbnail_brief": {
      "resource_type": "bot",
      "visual_motif": "chat bubbles, channel connectors, and agent status indicators",
      "background_style": "minimal editorial surface with restrained open-source accent color",
      "title_overlay": "Tiledesk",
      "subtitle": "Open-source customer support and AI agent builder with human-in-the-loop workflows.",
      "avoid": [
        "noisy poster layout",
        "large marketing slogans",
        "random gradient blobs"
      ]
    }
  },
  "tags": {
    "category": [
      "bot",
      "open-source"
    ],
    "capability": [
      "messaging"
    ],
    "constraint": [
      "open-source"
    ],
    "scenario": [
      "chatbot"
    ]
  },
  "relationships": {},
  "machine_readable": {
    "canonical_url": "https://www.openagent.bot/bots/tiledesk",
    "json_url": "https://www.openagent.bot/bots/tiledesk.json",
    "markdown_url": "https://www.openagent.bot/bots/tiledesk.md"
  },
  "seo": {
    "title": "Tiledesk: Open-Source AI Agent Builder for Customer Support",
    "description": "Tiledesk is an open-source chatbot and AI agent platform for support teams, with live chat and human-in-the-loop escalation."
  },
  "editorial": {
    "trust_note": "Verified from source links and project metadata.",
    "core_strengths": [
      {
        "title": "Support workflow focus",
        "description": "Tiledesk is built around chat, support, and customer service use cases.",
        "why_it_matters": "Support agents need conversation history, escalation, and operational controls."
      },
      {
        "title": "Human-in-the-loop escalation",
        "description": "The platform supports human handoff when automation is not enough.",
        "why_it_matters": "Handoff keeps automation useful without pretending the bot can solve every case."
      },
      {
        "title": "Open-source components",
        "description": "Core server and dashboard repositories are available on GitHub.",
        "why_it_matters": "Teams can inspect, self-host, and adapt the platform to their support stack."
      }
    ],
    "use_case_notes": [
      {
        "title": "Customer support bots",
        "description": "Build chat agents that answer common support questions and escalate complex cases."
      },
      {
        "title": "Live chat plus AI",
        "description": "Combine human operators with AI-assisted triage and response."
      },
      {
        "title": "Self-hosted support automation",
        "description": "Evaluate open-source deployment instead of starting with a closed support automation suite."
      }
    ],
    "compare_notes": [
      {
        "title": "When to choose Tiledesk",
        "summary": "Compare it with nearby bots by looking at hosting model, integration surface, license, and whether the official docs show the workflow you need."
      }
    ],
    "getting_started": [
      {
        "label": "Open the server repository",
        "url": "https://github.com/Tiledesk/tiledesk-server",
        "type": "github"
      },
      {
        "label": "Open the dashboard repository",
        "url": "https://github.com/Tiledesk/tiledesk-dashboard",
        "type": "github"
      },
      {
        "label": "Visit the project website",
        "url": "https://www.tiledesk.com",
        "type": "homepage"
      }
    ],
    "seo_article": {
      "intro": "Tiledesk is an open-source platform for customer support bots and LLM-powered agents.",
      "what_it_is": "It combines chatbot automation, live chat, and human-in-the-loop escalation.",
      "why_it_matters": "Support automation works best when the bot has a clear route to a human operator.",
      "how_it_works": "Evaluate Tiledesk by deploying a small support flow, then testing escalation, analytics, and knowledge-source updates.",
      "faq": [
        {
          "question": "Is Tiledesk open source?",
          "answer": "Yes. The server and dashboard repositories are available on GitHub under MIT license metadata."
        },
        {
          "question": "Who should use Tiledesk?",
          "answer": "Support teams that want an open-source AI chatbot platform with live chat and escalation."
        }
      ]
    }
  },
  "timestamps": {
    "created_at": "2026-06-09T00:00:00.000Z",
    "updated_at": "2026-06-09T00:00:00.000Z",
    "published_at": "2026-06-09T00:00:00.000Z"
  }
}